Frequently Asked Questions

  • Your DepressionASSIST username will be the same as your email address. If you have multiple email addresses and are unsure of which email address you gave us when making your DepressionASSIST account, try to find the original account creation email, sent from

    If you have lost your password, please go to the login page of DepressionASSIST and click on the link "Forgotten your username or password?" as highlighted in the screenshot below:
    Login page with password recovery link highlighted
    This link will take you to a page where you can search by username or email address for your account. Please note, for this pilot study, your username will also be your email address, so you can type your email address into either of the boxes. Make sure that you only fill in one of the boxes and then press search:
    Forgotten password page with username entered
    Forgotten password page with email address entered
    If you have provided the email address that is linked to your account, you will be sent an email shortly afterwards that includes a unique link, which will take you to a page allowing you to create a new password:
    Email from DepressionASSIST with the link to set a new password highlighted
    If you are still unable to login, please email or phone us for further support.
  • Please make sure that you are logged in, as the module content is only available to registered users. If you are logged in and this content is still not available, please contact us, and we will make sure that you are correctly enrolled in each course.
  • The side panel can be open or closed using the three lines in the left corner of the top menu.
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    If you click on this icon and the side panel is empty, please make sure that you are logged in to your account. If you are logged in and still cannot view items in the side panel, please contact us for further support.
  • Our survey invitations are sent to your email address. Each invitation includes a link that will take you to the next part of the survey, hosted through a secure data collection website called RedCAP. If you have any issues with locating these surveys, you are welcome to contact us.
  • The purpose of the study is to develop a useful, easily accessible website resource, DepressionASSIST for family members, partners and close friends (family/friends) of adults with major depressive disorder. Our purpose, as well as other details related to this study, are outlined in the participant information sheet, which can be found here.
  • You are free to withdraw from this research project at anytime for reason without explanation. If you decide to withdraw from the project this will not affect your relationship with any health professionals or researchers, nor any treatment you receive or research programs you join.
    If you would like to withdraw from this study, we ask that if you do withdraw you discuss your reasons with the researchers over the phone and if possible complete a ‘withdrawal of consent form’ via email; however, this is not essential. If you decide to leave the research project, the researchers will not collect additional personal information from you, although personal information already collected will be retained to ensure that the results of the research study can be measured properly. You should be aware that data collected up to the time of withdrawal will form part of the research project results. If you do not want your data to be included, you must tell the researchers when withdrawing and they will ask you to sign a ‘study withdrawal form’.
  • This study is only the first stage in the development of the DepressionASSIST website. If you know someone who would be interested in providing feedback on this website in future studies, please direct them to contact us for further information about participation opportunities.
  • For more information on the project and the researchers involved, you can check out our About Us or read our Participant Information Sheet.
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  • We are continually updating the DepressionASSIST website during this initial pilot study; however, these updates are unlikely to impact you as a user. If you find something that needs our immediate attention, please contact us.

    What about the information on DepressionASSIST?
    The information on DepressionASSIST is based on current research and we review and update this content as needed. For this 8 week study, we will not change the information in modules that we have released without first notifying our users
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  • You are welcome to contact us at any point. You can also view the welcome module for an overview of completing these activities.
  • You can return to a previous module at any time by clicking the module tile on the dashboard.
    A screenshot of the DepressionASSIST dashboard
    Once a module is released, it will be available for the duration of the DepressionASSIST trial, so you can review it at any time over the 8 weeks.
  • The modules are summarised below. You can also view a PDF version of this information by clicking on the information sheet "Summary of DepressionASSIST Modules" in the Information Sheets for Module 0 folder.

    Module 1: What is Depression?
    Describes common symptoms experienced by people with depression, and highlights the importance of distinguishing who they are from their depression.

    Module 2: Causes and Triggers
    Introduces factors that can combine to cause depression, and ways depressive episodes may be triggered.

    Module 3: Treatment and Management
    Describes some of the current and emerging treatments and coping strategies that people use to control their depression and its impact on their life.

    Module 4: Providing Support
    Identifies ways to communicate with and support a person who has major depressive disorder in a variety of situations. You can select what information may be relevant to you, and add this to your plans for providing support.

    Module 5: Helping in a Depression-Related Crisis
    It is natural to feel very stressed if the person you care for is at risk of suicide or severely depressed. This module suggests ways to deal with these situations and assists you to develop crisis-management plans.

    Module 6: Maintaining Wellbeing
    Identifies strategies to maintain your own wellbeing when supporting someone with depression, and guides you through creating a personalised wellbeing plan.

    Module 7: Relationships and Communication
    Major depressive disorder can affect relationships. In this module we describe some common challenges and approaches to maintain and develop your relationship with the person.

  • We release DepressionASSIST modules across the 8-week trial. For this reason, some of the modules you want to review may not be accessible for the first few weeks.

    Though you may want to jump straight to the later modules, some of the earlier information can be helpful to understand why certain strategies work and provide a more comprehensive understanding of depression. Additionally, each module is broken up into smaller topics, so even if you don't find the overall module relevant, you may like to review some of the more relevant topics.
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  • Please see the urgent help page of this website. Please note that DepressionASSIST is NOT an emergency service. If you or another person is in immediate danger please call 000 or the emergency services number in your area.
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  • We have included a list of relevant services in the Resources tab of this website.
  • If you would like to talk to one of the researchers on the DepressionASSIST team, please email us at or phone us at 0456 755 552.